All orders are accepted on the terms, conditions and exclusions herein contained. These terms, conditions and exclusions (either taken as a whole or in any part or individually) shall not be varied, nor shall their application to any order be excluded or limited in any way whatsoever, except as agreed by us in writing. In addition to our UK head office and additional offices globally, we also use our contract workshops located in the USA, South America, Asia and Europe, which shall be governed by UK law.
Our Lead-time includes transfer shipping if applicable. After care is handled solely by us in the UK.


Prices on our website or quoted are those ruling at the date of the quotation or as shown on our website, and shall be subject to revision if increases in cost or other circumstances arise. Prices quoted exclude V.A.T and delivery will be charged additionally to the Buyer.
Quotations are valid for 30 days from date of quotation unless agreed in writing. All prices quoted will be UK GDP and converted to the clients country of origin currency, however, we will only accept payment in GDP £ Sterling, US $ Dollars and Euro €, please ask us to invoice in the appropriate currency at the time of order.


Although there is no charge for our Design Team to develop 2D conceptual sketches for your costume(s), by requesting a free design, you agree not to take our design(s) to another manufacturer for production of your costume. The designs we submit are the creative property of Mascots UK and Hire Ltd and its subsidiary offices, until such time as you agree by contract to purchase the costume. Once you sign our new costume agreement, the design becomes your exclusive property & we will have no more claim to it. Should we discover another manufacturer has used our design (s), we reserve the right to invoice for our design service.


Dates for delivery are given in good faith and as accurately as possible, but are not guaranteed.
We shall be under no liability whatsoever for any delay in performance of any order by reason.
We shall have the right to dispatch goods when the order is complete and not before unless agreed in writing by Mascots UK and Hire Ltd.
As we ship globally, we cannot be held responsible for delays for deliveries awaiting customs clearance or delays in transit by our chosen shipping company.
We shall have the right to invoice any portion of an order upon dispatch.
Delivery method – we use various methods of delivery depending on the items and weight of items.
All our deliveries require signing for and therefore an address must be given for delivery where a person is available for accepting your goods. Where a failed delivery occurs then the courier stating the contact details of the delivery company will leave a card, it is the responsibility of the Buyer to contact the delivery company to re- arrange the delivery. In the event that the Buyer does not contact the delivery company and the goods are returned to Mascots UK and Hire Ltd, the Buyer will bare the costs for returning and for re-delivery of their order.


Un-required stock goods for credit will only be accepted within 7 days of invoice and must be in perfect condition and in original packaging. After 7 days a 30% restocking charge will apply. No goods are accepted under any circumstance for return after 30 days.
Full purchase details are required and must be included with returns.
All goods are returned at the expense on the Buyer except where goods supplied are (incorrect, damaged not as described).

Damaged, faulty or incorrect goods shall be reported immediately within 24 hours of delivery.
This includes Mascot clothing and printing errors.
No special items (Non Stock Lines- Bespoke Costumes) will be accepted back for credit.
We will not be held responsible should the mascots be damaged, marked or soiled due to the performers not caring for the mascot costumes, it is the buyers responsibility to ensure a duty of care and attention and make their performers aware of these duties.


Costumes that have been hired should be placed in original packaging, sealed and address label provided clearly placed securely on parcel. Collections from our couriers will be pre-arranged by Mascots UK and Hire Ltd; a contact name will be required for responsibility of handling the collection. All collections are logged and traceable through an online tracking service.
Any aborted collections due to lack of parcel knowledge etc will attract a further charge for re-collection services. Returns may be made in person to our offices by appointment. Should the costume not be returned when agreed, we reserve the right to invoice for additional periods due to lost hires and failure to return costumes will result is Mascots UK and Hire Ltd invoicing for these additional periods and for the full cost of replacing the costume. Should we arrange collection on your behalf, we do not cover lost goods under any indemnity, please ensure your goods are covered under your own insurance policy for the full value should your goods become lost, damaged or stolen in transit.


All deliveries of goods must be inspected at time of delivery and the delivery driver’s paperwork must be clearly marked as Damaged or Items Missing. If any order is received short or damaged, notification must be received within 24 hours of delivery (to allow for courier claims).


Unless otherwise agreed in writing, payment shall be made in advance. We require 50% deposit with order along with a purchase order for the full value as our quotation with the balance payable prior to shipping and on supply of a tracking reference for all bespoke mascots and plush toys.
For all account customers’ payment is 50% deposit and balance payable strictly net 30 days from date of invoice. Mascots UK and Hire Ltd may charge 8% above the base rate of Barclays Bank PLC on any account not received by the due date. The title of goods will not pass to the Buyer until the goods are paid for in full.

To expedite rush orders for time critical deadlines, we will start to manufacture at our discretion upon receipt of a purchase order but demand that deposit payment is still made within a reasonable timeframe or any discounts offered at the quotation stage will become null and void.


Mascots UK and Hire Ltd operates a policy of continuous product development and improvement and from time to time, may alter the specification/ Materials of items shown in our catalogue and on our website. Images shown on our website in most cases is correct but items may differ in appearance to the item that is shown although the specifications will be correct as much as is possible. We reserve the right to change prices without prior notification.


Every effort is made to prevent printing errors in our 2D/3D designs, catalogue and on our website. Any errors and changes should be highlighted at final design stage and will be changed for final sign off at the time of ordering so that we can proceed with correct details and pricing. Should you change the design, fabric or colour after final sign off, we reserve the right to charge for wasted materials and redesign costs.


We agree all prices in advance as per our quotations; these include any applicable discounts notified at that time, we do not offer further discounts unless agreed in writing.